Returns and Backorders



All orders are subject to inventory availability verification. There may be cases where you have been able to order a product from our site and we will run out of stock before we can update the site and make the product un-available. In the event of this case, our customer service department will contact you to notify you, and ask if you would like to wait for the order to become available, or to cancel your order with us. You may also have the other products from your order shipped separately, and we will send the backordered item when it arrives at our warehouse.

Please note that in the event that a product may be unavailable for a period of 10 days, a refund may be automatically issued in its absence.

In order to return any product, you must send us online message to receive instructions on how to return your product(s)and a return authorization number.

If items have been opened, we are unable to accept them for return.This includes boxes with nutrition bars and/or packets in them. If you received the incorrect item in your order or if your order was damaged during shipment, please do not open the item and contact us immediately so we can advise you how to return the order to us. Use the contact us form to send a message with the subject "How to return a product?" for instructions.  This does not apply to products subject to unconditional 100%money back guarantee.

We cannot accept returns on any heat-damaged products including melted bars.You must be available to receive your order or to provide special delivery instructions for the carrier to leave your delivery in a cool area, at a neighbors house,or not to deliver if no one is home. You may also have your order shipped to your workplace.

Once we receive your unopened,returned items we will issue a refund in the form of a credit to your credit card. Shipping and handling charges are non-refundable and we do not pay for return shipping.You may wish to insure your return. If we do not receive it, we cannot credit you for it.  Once terms have been established between the customer and a1nutrition.com we will refund the total order price minus original shipping and handling charges and assess a 15% re-stocking fee.  As we are selling all products below whole sale prices and are unable to re-sell products that are returned so that we ensure that our customers receive the freshest and best possible quality in their original order.

Important: In the case of a 100% money back guarantee for certain products - there is no special condition and you can return empty product bottle with the invoice enclosed (we ship an invoice with each package). Upon receiving the return, we will issue a complete refund minus shipping expenses. Products with a 100% guarantee are marked on each product page.

We will accept unopened items back within 20 days of delivery. (30 days for 100%money back guarantee products)

Occasionally our warehouse will run out of stock on certain items. If you have purchased a product that has run out, our customer service department will contact you via e-mail or phone to ask if you would like to wait for the item to come in, or to remove this item from your order. You will not be charged for items that do not ship to you, however if you choose to have the items shipped separately, there may be additional shipping charges added. If you have any questions about a backorder, please contact our customer service department.

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